PRIVACY POLICY

Last updated: February 2026

1. INFORMATION WE COLLECT

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

  • Account information (name, email address)
  • Documents and content you create using our service
  • Writing styles and uploaded sample documents
  • Payment information (processed securely by Stripe)
  • Usage data and analytics

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and manage subscriptions
  • Send you technical notices and support messages
  • Analyse your uploaded documents SOLELY to learn YOUR unique writing style within YOUR account
  • Analyse usage patterns to enhance user experience

🔒 YOUR DOCUMENTS ARE NEVER USED FOR MACHINE LEARNING

We want to be crystal clear: your uploaded documents are NEVER used to train our AI models or improve our general machine learning systems. They are used exclusively to analyse and learn YOUR unique writing style within YOUR account. Your documents remain completely private and isolated to your account only.

3. DATA SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform
  • AI service providers for content generation (your data is processed securely)
  • Payment processors (Stripe) to handle transactions
  • Legal authorities when required by law

4. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

🛡️ ENTERPRISE-GRADE INFRASTRUCTURE

Your data is protected by world-class security standards. Our infrastructure is both SOC 2 and ISO 27001 compliant - the same enterprise-level security protocols trusted by banks and government organisations. We've invested heavily in ensuring your documents and information are protected by industry-leading safeguards. Your security isn't just important to us - it's fundamental to everything we do.

5. COOKIES AND TRACKING

We use cookies and similar tracking technologies to improve your experience, analyse usage, and remember your preferences. You can control cookies through your browser settings. See our cookie banner for more details.

6. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

7. DATA RETENTION AND DELETION

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time.

🗑️ COMPLETE AND PERMANENT DELETION

When you cancel your account or delete your documents, they are gone. Permanently. No recovery, no backups, no "grace periods". We mean it.

  • Delete a document? It's immediately and permanently removed from our systems
  • Cancel your account? All your data - documents, writing styles, everything - is instantly erased
  • No hidden archives, no data retention policies, no fine print
  • Once deleted, your data is gone forever - as if you were never here

This is our absolute guarantee: your right to delete is immediate and irreversible. No messing about.

8. CHILDREN'S PRIVACY

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. CONTACT US

If you have questions about this privacy policy or our data practices, please contact us through our support channels.